Privacy Policy

Last updated: May 15, 2024

PlayCanvas provides web development tools including our advanced WebGL authoring environment known as PlayCanvas Editor (“PlayCanvas Development Tools”) and our advanced WebGL game engine known as PlayCanvas Engine (“PlayCanvas Engine”).

This privacy policy sets out how PlayCanvas Ltd collects and uses personal information when you use this website, the PlayCanvas Development Tools and the PlayCanvas Engine.

PlayCanvas Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement (which is designed to comply with applicable privacy laws, including without limitation, EU GDPR).

If you're a user in the EEA or UK, you should know that PlayCanvas Ltd. is the controller of your personal information. Where required, PlayCanvas Ltd uses Snap B.V. in the Netherlands as its EEA representative.

What we collect

We may collect the following information about you:

Contact information including your full name, username and email address
Information you provide by filling in forms on our websites. This includes information provided when registering, posting content (including to our forum) or subscribing to services.
Survey responses, for research purposes
Details of your visits to our website and use of our PlayCanvas Development Tools including, but not limited to, traffic data, location data, weblogs and other communication data.

We do not collect information from your web applications built using PlayCanvas Development Tools or incorporating our PlayCanvas Engine. We may process some limited technical information as needed to serve requests for web applications hosted on our servers, including without limitation, IP address.

What we do with the information we gather

We may process this information:

Purpose	Legal Basis
To operate, optimize and maintain our website and PlayCanvas Development Tools, including the prevention of security issues. To complete orders or carry out obligations from any contracts entered into between you and us. For internal record keeping. To inform you about changes to our service.	Necessity for performance of contract / provision of service
To improve our products and services, including without limitation to compile aggregated statistics about customer traffic patterns and usage of our PlayCanvas Development Tools and servers to better understand the preferences of our visitors and clients, understand their needs and provide you with a better service.	Legitimate interest
We may periodically send emails about new products, services or information that you may find interesting using your email address, where permitted by applicable law or you provided consent.	Legitimate interest / consent - You can opt out at any time by following the 'unsubscribe' link in the email.
To produce anonymous statistics which we may use for any purpose, including without limitation product improvement and reporting. In connection with a substantial corporate transaction, such as the sale of our business or the services, a divestiture, merger, consolidation, or asset sale or transfer, or in the unlikely event of bankruptcy.	Legitimate interest
Detect and prevent fraud, enforce our contracts, and progress legal claims, defenses and proceedings.	To exercise, establish or defend our legal rights, or to protect your or others’ vital interests.

How we share your information

We may share your information with affiliates and authorized service providers that perform certain services on our behalf. These service providers may have access to your information, which is needed to perform their functions, but are not permitted to share or use such information for any other purposes.

We may also share your information: (i) to comply with applicable law or cooperate with law enforcement, including to respond in good faith to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; (ii) in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; (iii) to protect and defend the rights, property or safety of our company, our users, our employees, or others; (iv) to enforce our services terms and conditions or other agreements or policies; (v) with our affiliates (including our parent and subsidiary companies) which may process your information in accordance with this privacy policy; and (vi) in connection with a substantial corporate transaction, such as the sale of our business or the services, a divestiture, merger, consolidation, or asset sale or transfer, or in the unlikely event of bankruptcy.

How long we keep your information

The personal information that we collect may be retained for as long as necessary for the purposes explained above until you ask us to cease providing you with services. Keep in mind that, while our systems are designed to carry out our deletion practices promptly, we cannot promise that deletion will occur within a specific timeframe. There may be legal, financial, accounting or audit requirements to store your data for a longer period. We may also retain certain information in backup for a limited period of time or as required by law.

Cookies

For more information about how we use cookies, and how you can control this use, please refer to our separate cookie policy located at https://playcanvas.com/cookies.

Where we store your information

The information that we collect may be transferred to, and/or stored at, a destination outside of your country and the European Economic Area ("EEA") and, in particular, the US, which may have different or less protective privacy laws than those in your country. Whenever we share information outside of where you live, when we are legally required to do so, we make sure an adequate transfer mechanism is in place. We also make sure any third parties we share information with have an adequate transfer mechanism in place, as well. This usually means that we have entered into the European Commission’s Standard Contractual Clauses to protect the information (amended as necessary for countries outside the EEA, such as the UK and Switzerland).

Links to other websites

Our website may contain links to other websites of interest and third party plug-ins (such as social media sharing buttons). However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You have certain rights under applicable privacy and data protection laws:

The right to be informed about our processing of your information
The right to request access the information we are processing about you
The right to request information we are processing about you to be rectified if inaccurate or incomplete
The right to request erasure of information we hold about you
The right to restrict use of information we are processing about you
The right to have information that we are processing about you communicated for re-use by another service or business
The right to information about, and challenge, the use of significant automated decision making and use of personal data (including by profiling) for direct marketing.

Please be aware that these rights may be limited to certain circumstances. We will fulfill all such requests in accordance with our obligations under application data protection laws.

If you wish to exercise these rights, and/or believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the below address. You can opt out of our marketing communications at any time by following the 'unsubscribe' link in our emails.

You also have the right to contact your local data protection supervisory authority and/or the Information Commissioner's Office (the UK data protection regulator) with any concerns you may have about our use of personal information. Contact details for the Information Commissioner's Office are available on its website at https://ico.org.uk.

Contact

Please always contact us in the first instance if you have any queries or complaints, or you would like to exercise any of your privacy rights. You can do so by writing to:

PLAYCANVAS LTD
50 Cowcross Street
Floor 2
London
EC1M 6AL
United Kingdom

You can also email us at info@playcanvas.com.